1. General Principles
Welcome to [Nest of Pawsy]. We are dedicated to providing you with high – quality, uniquely crafted products. Given the nature of our offerings, which are predominantly custom – made, each item is one – of – a – kind and holds special significance. This Refund Policy outlines the circumstances under which refunds may or may not be granted.
2. Custom – made Products
Non – Refundable Nature
Custom – made products are not eligible for refunds. Since these items are created based on your specific requirements, preferences, and designs, they are tailored to your individual needs. Once production has commenced, we are unable to resell them to other customers. Therefore, we cannot accept returns or issue refunds for custom – made products, except in the following exceptional circumstances:
Exceptional Circumstances for Custom – made Products
- Defects or Damages: If your custom – made product arrives with a manufacturing defect or is damaged during shipping, please contact our customer support within [7] days of receiving the item. Provide clear photos and a detailed description of the issue. We will assess the situation and, if the claim is valid, either offer a replacement at no additional cost or issue a full refund, depending on the availability of materials and the nature of the defect.
- Incorrect Information from Our End: In the rare event that we have made an error in processing your custom order, such as using the wrong materials, colors, or designs as per your original specifications, we will take responsibility. Contact us immediately, and we will work with you to resolve the issue, which may include a full refund, a replacement, or a partial refund depending on the extent of the error.
3. Non – Custom Products
Return and Refund Process
For non – custom products, you may initiate a return within [X] days of receiving the item. The product must be in its original condition, unused, and with all original packaging and tags intact. To start the return process:
- Contact Customer Support: Reach out to our customer support team at [support@nestofpawsy.com] with your order number and a brief reason for the return.
- Return Authorization: Once we receive your request, we will review it and issue a return authorization number if the return is eligible.
- Return Shipping: You are responsible for the cost of return shipping, unless the product is defective or damaged. Please use a trackable shipping method.
- Refund Processing: After we receive the returned product and verify its condition, we will process the refund within [7] business days. The refund will be issued to the original payment method used for the purchase.
4. Exceptions to Non – Custom Product Returns
- Final Sale Items: Items marked as “final sale” are not eligible for return or refund, regardless of their condition. These items are clearly labeled as such on the product page.
- Personal Care and Hygiene Products: For health and safety reasons, personal care and hygiene products (such as cosmetics, underwear, etc.) cannot be returned or refunded, unless they are defective.
5. Refund Timeline
Refunds for eligible returns typically take [7] business days to process once we have received and inspected the returned item. However, the actual time it takes for the funds to appear in your account may vary depending on your payment provider.
6. Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team at [support@nestofpawsy.com]. We are here to assist you and ensure your shopping experience with us is as smooth as possible.
Please note that this Refund Policy is subject to change. Any changes will be posted on our website, and we encourage you to review it periodically.